Frequently Asked Questions
Aboard the Delphin III, attire is casual and comfortable during the day, with resort-style clothing, and comfortable, but sturdy, footwear for excursions. Evening wear consists of open-neck shirts, trousers, skirt, or similar attire. Footwear is always required in all public areas, and when navigating stairs on board.
Due to the remoteness of this area, no internet service is available, and cell services is unreliable, however the Delphin III does have a satellite phone on board. In the event of an emergency, the reception desk can facilitate calls, and the associated costs will be billed to your onboard account. Contact information for the ship will be provided in your final travel documents.
Onboard Account & Currency
The official currency on board is the US Dollar. All charges for services and products on board will be placed on the guest’s shipboard account to be settled at the end of the voyage. MasterCard, Visa and US dollars are also accepted for the settlement of guest accounts.
Our culinary team will make every effort to accommodate special dietary requests. Please inform our office at least 60 days prior to departure of these requests.
The electrical current on board is 220V. For those items that are dual voltage, suites are outfitted with a multi-plug configuration feature. Guests should be sure to bring the appropriate converter for devices that are not dual voltage.
Gratuities are customary expressions of appreciation for a job well done. It is our goal to ensure that the service you receive is as wonderful as the sites you visit. Gratuities for the included portions of this program have been pre-paid. At your own discretion you may choose to provide additional tips.
Laundry service is available on board the ship. Costs will be listed in each suite’s directory, and charged to the guest’s account. Self-service laundry facilities are not available on the ship.
All shore excursions during your 13-day travel program. Excursions are led by expert guides, and guests are divided into three groups, guaranteeing there are never more than 15 passengers touring together. Electronic listening devices are complimentary to all guests in order to ensure that guests are able to hear their guides, without disturbing nearby wildlife.
The comfort and safety of our guests is our first priority. Smoking is not permitted in the suites or enclosed, public areas on board. There is a designated smoking area on the Sun Deck.
Visitors on Board
Only guests who possess tickets for passage are allowed on board. Security services are provided on board to ensure everyone’s safety throughout the journey.
Switching off lights when leaving your suite/stateroom on board the ship will help reduce the number of insects attracted to your room. While you can expect to encounter insects during the program, most are relatively harmless. Mosquitos are not frequently seen while sailing along the Amazon, but if you plan to be outside during the morning or evening hours, especially when going ashore, it is recommended to apply insect repellent, particularly to ankles and other exposed skin. In your stateroom amenities, you will find an all-natural, non-toxic, locally produced insect repellent that will not damage the local environment. Guests may wish to bring an insect repellent with DEET for use on cruise excursions.
Please do not drink the tap water while on board or on shore, or use it for brushing your teeth. The ship’s water supply comes from the river after passing through a sterilization process. This water is suitable for showers and baths, but should not be consumed. In each stateroom and suite, your water carafe will be replenished twice daily, and on request, with fresh, mineral water. Each guest will also receive a reusable water bottle, which can be refilled at any time and carried on excursions.