Frequently Asked Questions
Tips You Need To Know Before Your Cruise
Thank you for choosing Brand g. Your itinerary has been carefully selected to ensure you have memorable vacation. We hope you will enjoy your special journey as much as we have enjoyed putting it together. Our representatives are experienced professionals committed to delivering outstanding service. We will do everything within our power to make your river cruise experience the best ever! So, relax and absorb the ambiance of the magical settings and fascinating places you will visit.
To help prepare you for your vacation, we have compiled some important tips. We encourage you to read this information carefully and to bring it with you as a reference during your travels. While traveling, please keep in mind that patience, understanding and the flexibility to adapt to a changing environment will enhance your vacation experience. Despite careful planning, unavoidable circumstances may require last minute changes to your itinerary. However, we have discovered that these deviations often reveal unexpected discoveries.
Traveling reveals new and exciting lifestyles, cuisines and traditions that may be different from what you are used to. Respecting these differences will create an infinitely more pleasant and rewarding experience. We wish you an exciting and memorable vacation.
Passports & Visas
A valid passport is required for all Brand g charters; your passport must be valid for at least six months after your return. It is your responsibility to ensure your passport is valid and secure all required visas. Consult with the appropriate consulates to determine if any visas are needed. Vacations can be disrupted, or altered if the correct documents cannot be supplied at airports or border crossings; please check your itinerary carefully. In the event that you lose your passport while traveling, we recommend you photocopy the first pages of your passport, airline tickets, driver’s license and/or birth certificate to simplify and expedite the process of replacing lost documents. Keep the originals separate from the copies. This will make replacement easier if you lose them en route. It is also useful to carry spare passport photos. You may wish to scan your passport, airline tickets and credit card numbers and email them to yourself as attachments, so you may download copies to assist in obtaining replacements.
What To Wear
Comfortable clothes and good walking shoes while on land. And, since there are spa facilities, a putting green, shuffleboard and fitness room on the ship, we suggest workout clothes. Jackets and ties are not required. We recommend country club casual for dinner.
Please advise Brand g Vacations prior to departure if you have any special dietary requirements. We will make every effort possible to always accommodate your requests, however, please note that local conditions and seasonality can restrict our ability on occasions.
Settling Your Bill Onboard
The day before your cruise ends you will be given an invoice for any onboard charges you may have made. Please check the invoice to make sure all items are accounted for before payment/closing of the account. All onboard charges will be in Euros. Payment is accepted in cash (Euros) or by credit card. Your bank/credit card company will convert this into $US dollars at their own exchange rate. Some bank/credit cards may charge a separate fee, as well.
ATM machines are widely available throughout Europe and readily accessible during shore excursions; the ship does not have an ATM machine onboard. Prior to traveling, we recommend that you notify your bank of your travel plans so they can inform you of any applicable transaction fees and provide any information on restrictions, etc.
For the France, Netherlands and Germany the currency is the Euro and the Switzerland uses the Swiss Franc.