We hope you are safe, healthy and doing everything you can to stay that way.
Since the COVID-19 pandemic began, your Brand g Vacations team has been adjusting its response to the rapidly changing circumstances. We continue to work on contingency plans in the event any of our programs need to be amended, canceled or postponed due to the pandemic.
If your trip is affected, we will do everything we can to minimize the financial impact and inconvenience. This may happen in a variety of ways, such as delaying final payments, loosening our cancellation terms, rescheduling your departure to a new date, providing a credit for future travel, or other solutions based on your individual needs.
We understand that it may be difficult to commit to a vacation in 2021 with so much uncertainty surrounding the pandemic. That’s why we’ve introduced relaxed terms for all 2021 trips:
Whether you book directly with us or through one of our travel agent partners, Brand g’s Best Price Guarantee ensures that you’ll get the best advertised rate. If a lower fare is ever offered on the Brand g website, you can request (either directly or through your travel agent) to have that savings applied to your final payment.
For your security, we adhere to the strictest “sellers of travel” laws in the country. As required by those laws, we hold all deposits securely in a trust account and only use them to pay for the services associated with your trip such as hotel and ship charter payments. Your deposits are never used to pay our monthly operating expenses or salaries and we only remove our profits after the trip is complete.
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