We hope you are safe and healthy and vaccinated (or will be soon)!
Since the COVID-19 pandemic began, your Brand g Vacations team has been adjusting its response to the rapidly changing circumstances. And although the future now looks bright – international travel should resume sometime this summer – we continue to work on contingency plans in the event any of our programs need to be amended, canceled or postponed due to the pandemic.
If your trip is affected, we will do everything we can to minimize the financial impact and inconvenience. This may happen in a variety of ways, such as delaying final payments, loosening our cancellation terms, rescheduling your departure to a new date, providing a credit for future travel, or other solutions based on your individual needs.
See more detailed information below.
Given that the vast majority of our guests appear to fully support the vaccine effort, and because your comfort and safety are of paramount importance to us, we have decided that proof of Covid vaccination will be required in order to participate in all of our 2021 vacations.
Not only is it our feeling that requiring guests to be vaccinated will make everyone safer, but it is our hope that it will allow for much greater freedom. For example, our goal is to eliminate mask wearing, or reduce it to an absolute minimum.
It is likely that we’ll extend this to 2022 as well, but we will clarify that position at a later date.
Don’t worry – we’ll send further instructions prior to your trip, letting you know how and when you’ll need to provide us with proof of vaccination.
While we hope this doesn’t happen to any of our guests, the rollout differs between states and countries around the world. As such, the most liberal of our 2021 cancellation terms will apply. Please notify us at least 60 days in advance of your trip, and you can move your deposit(s) to another Brand g vacation or receive a full refund.
We hope this policy will be received positively by everyone. But we welcome conversations with anyone who has issue with our position for any reason, and we will consider exceptions for verifiable medical reasons. As you probably know, most travel companies around the world – cruise lines, land tour providers, etc – are making vaccination a requirement, for the safety and peace of mind of their guests.
Please feel free to call us at (952) 405-9309, or email us at firstname.lastname@example.org with any questions you may have.
We understand that it may be difficult to commit to a vacation this year with some uncertainty still present. That’s why we’ve introduced relaxed terms for all 2021 trips:
Whether you book directly with us or through one of our travel agent partners, Brand g’s Best Price Guarantee ensures that you’ll get the best advertised rate. If a lower fare is ever offered on the Brand g website, you can request (either directly or through your travel agent) to have that savings applied to your final payment.
For your security, we adhere to strict “sellers of travel” laws. As required by those laws, we hold all deposits securely in a trust account and only use them to pay for the services associated with your trip, such as hotel and ship charter payments. Your deposits are never used to pay our monthly operating expenses or salaries and we only remove our profits after the trip is complete.
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