Frequently Asked Questions
How can I communicate with home while in France?
Complimentary wireless Internet access (Wi-Fi) is available and you may access the system using your own laptop computer or other Wi-Fi equipped device. The Internet connection might not be available in remote areas or when transiting locks.
International roaming charges can be expensive for cellular devices, and it is advisable to contact your domestic carrier to determine the charges and plans available for each country you are visiting, then select the best available plan for your expected usage.
What is the local & on board currency?
The currency of France is the Euro. Some vendors accept US dollars but may return change in Euros. It will be useful to have small amounts of local currency while touring.
The official currency on board the Amadeus Diamond is the Euro. All charges for services and products on board will be placed on the guest’s shipboard account to be settled at the end of the voyage. MasterCard, Visa and Euros are also accepted for the settlement of guest accounts.
What are the passport or visa requirements?
Citizens of the US and Canada are required to have a valid passport, which expires at least 6 months after their last day in the European Union. Visas are not required for citizens of these countries. Citizens of all other countries should check with the European Union consulate in their home country to verify entry requirements.
What if I have dietary requirements (allergies, religious restrictions, or preferences)?
The culinary team will make every effort to accommodate special dietary requests. Please inform our office at least 45 days prior to departure of these requests.
How do I power and charge my devices?
The electrical current on board is 220V. For those items that are dual voltage, suites are outfitted with a multi-plug configuration feature. Guests should be sure to bring the appropriate converter for devices that are not dual voltage.
What are pre-paid gratuities?
Gratuities are customary expressions of appreciation for a job well done. It is our goal to ensure that the service you receive is as wonderful as the sites you visit. Gratuities for the included portions of this program have been pre-paid. At your own discretion you may choose to provide additional tips.
Are laundry services available?
Laundry service is available on board the ship. Costs will be listed in each suite’s directory, and charged to the guest’s account. Self-service laundry facilities are not available on the ship. Laundry service is also available at all land properties at an additional cost.
What should I expect on the included shore excursions?
All shore excursions during your 8-day travel program are led by expert English speaking local guides. Excursions are designed for guests of most activity levels. Walking excursions can exceed 3 miles (5km) of walking with multiple flights of stairs included. If you need accommodations based on your abilities, contact Brand g before booking this travel program.
What arrival and departure transfers are included?
This package includes an arrival transfer from one of the Paris airports to the Amadeus Diamond river cruise vessel on May 12th, the start date of the vacation and a departure transfer from the Amadeus Diamond to one of the Paris airports. If you extend your stay pre or post trip, you will need to arrange any associated transfers independently. Booked guests should provide their arrival and departure details 45 days prior to the trip to ensure transfer availability.
What to wear?
Comfortable, casual clothing is appropriate both onshore and onboard and we suggest lightweight clothing that can be layered. Shorts are appropriate for most tours; however long pants may be required for inside visits on some excursions. Your cruise manager will advise when and if this is required. You may wish to bring something a bit dressier for one or two dinners on board and in case you wish to attend a concert or have a special dinner off the ship. Mix-and-match color schemes work best to help keep baggage light. You will participate in a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Sturdy sandals are another good option.
Will there be smoking areas?
The comfort and safety of our guests is our first priority. Smoking is not permitted in the suites or enclosed, public areas on board. There is a designated smoking area on the Sun Deck. Land properties will have designated smoking areas.
What weather can I expect from this trip?
‘Paris is always a good idea.’ Audrey Hepburn. May is no exception as one of the best weather months to visit France. The days are in 60s and the nights are in the 50s.